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Cardiac Catheterization in Cabo

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Patient: Robert Moore
Diagnoses: Unstable angina
Treatment: Angioplasty plus stenting
May 18, 2006

To whom it may concern:

Words cannot adequately describe how traumatic it is to be in a foreign country and experience having severe chest pain where you know already that you have two stents and are taking 8 medications daily to ward off further heart problems. It was a blessing to have the taxi pull up to AmeriMed and to see the words American Hospital. From the moment we rolled in through the doors until now as I prepare to leave, my family and I were treated with extremely competent care and compassion. I was seen immediately and also very quickly given medicine that alleviate my pain and calm me. The doctors took the time to learn mi cardiac history and called my doctor in the USA to confer whit them. I really appreciate them taking the extra time to do this. While my initial choice would have been to have my own cardiologist care for me, the cost of air ambulance was prohibitive. However, I am glad that we chose to stay and am very grateful that Dr. Montes Marin was able locate the doctor who come to do my procedure.

All of the medical staff far exceeded my expectations. I can truly say that I feel my care here was equal to or better than the care I received in the US during my stay in the hospital there. We experienced very little problems with language barriers as most of the staff are competent in English even though we dont speak or understand Spanish.

The only area of concern has been the payment of account. Because I am covered under my employers insurance which is an excellent policy (Duke University Medical Center) we never have to prepay any charges. This was new for us and caused some stress until we were able to get word from the insurance company that this was procedure here and that they would assist us with paperwork when we got back home. I suggest that the business office assist patients make those connections with insurance companies earlier in the process or that the hospital works towards being able to direct bill insurance electronically so that patients only pay a portion while in Mexico.

Overall, were had and excellent experience, and I am 100% satisfied with the care and service I received at AmeriMed.

Robert Moore